The Service Management Center of Excellence (SMCE) is a regional organization dedicated to the promotion of a culture of Service Excellence in public and private sectors. To achieve its stated goals, SMCE has aligned with leading local and international authorities in order to accelerate knowledge transfer and build local expertise in the area of Service Management.

The center is devoted to the development of the strategies, techniques, principles and practices of excellence that will enhance individual and organizational performance, and further the advancement and maturity of IT industry in the region.

With our partners throughout the region, SMCE leverages its strong regional network in order to support its efforts of knowledge transfer, and furthering this to enable knowledge creation and sharing, and thus promoting IT Service Management Excellence throughout the region. This long term commitment and dedication is manifested by our goal of achieving success stories that can be shared across industries and entities, both public and private.

Our sensitivity to local culture and regional expertise will ensure that our solutions are localized to adapt to particular needs. By being a vendor neutral entity and platform agnostic, SMCE ensures that its partners are getting exactly what they need without being pushed into acquiring particular solutions and platforms.