The ITIL Expert Program will take you to the Expert level in half the time it would normally take and make you part of a select group of ITIL v3 Experts. By signing up for this intensive and innovative program, which combines modern learning technologies with energy-packed classroom sessions, you will have guaranteed fun and an incredible learning experience along the way. Grab this opportunity and open new doors for your career with the ITIL Expert Program.

The ITIL Expert status replaces the popular and revered ITIL Service Manager Certification, with the migration to ITIL version 3.
ITIL Experts are recognized and respected in the industry for their knowledge and skills. The status is considered a unique achievement and can enhance your professional status as well as your career prospects significantly.
ITIL is the most recognized and well-known set of best practices for IT Service Management. Used by thousands of organizations around the world, the ITIL Framework has matured and is now a defacto standard for the management of IT.

Are you:

• Motivated to enhance your career prospects as a leader and a manager in the IT governance, IT operations and/or IT infrastructure domains?
• Excited about becoming a more complete and well-rounded IT Service Management Consultant?
• Eager to become a better IT process practitioner?
• Looking to design and implement IT Service Management strategies in your organization?
• Looking for an opportunity to become more effective in the design of ITSM Processes?
• Talented, ambitious, and interested in enhancing your career prospects and your professional status ?

If you answered "yes" to one or more of the above points, then the SMCE Expert Program is definitely for you. This program will boost your career prospects, open doors to new possibilities and make you an authority within the international Service Management community.

Program characteristics

Not one, but two tracks
Lifecycle Track that includes: Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operations (SO), Continuous Service Improvement (CSI) and Managing Across the Lifecycle (MALC)Capability Track that includes: Planning, Protection and Optimization (PPO), Service Offerings and Agreements (SOA), Operational Support & Analysis (OSA), and Release, Control, & Validation (RCV) and Managing Across the lifecycle (MALC)

Self-Paced e-Learning

• 50 hours of e-learning for each of the Capability and Lifecycle tracks
• E-learning material available for 2 years after completion of the course
• E-learning focused on theory, explaination of concepts, exam preparation
• (Virtual) Instructor is available through out the program for e-mail based support

High energy and high pace classroom
Intensive classroom study:

Lifecycle - 10 days. Two weeks of 4 days each, followed by 2 days for Managing Across the Lifecycle.
Capability - 12 days. Two weeks of 5 days each, followed by 2 days for Managing Across the Lifecycle.

• Classroom dedicated to practical application: cases, assignments and scenarios

Accredited course program
Meets all requirements for ITIL Intermediate courses as per ITIL syllabi; program accredited by EXIN and LCS

Exam Pass Guarantee
SMCE will pay for the 2nd and 3rd retake in case you fail the exams. Specifi c conditions apply (such as required completion of e-learning etc.)

Digital Reference Materials
Students receive an e-reader with reference material to avoid printing of thousands of pages of course materials