Certificate: Service Catalogue
Duration: 3 Days
Course Delivery: Classroom
Credits: 1.5 Credits to ITIL Expert
Service Catalogue has been recommended by IQC, an independent subgroup of the itSMFI, as a complementary product to the ITIL ® V3 portfolio. It is a 'foundation plus' qualification based on Blooms Taxonomy levels 2-4.
Pre-requisites:
You must be ITIL Foundation certified in order to be eligible to take this qualification.
Exam Format:
- 40 Simple and Complex multiple-choice questions
- 75 minutes duration
- Closed-book
- 26 correct answers out of 40 are required to pass (65%)
- The exam is available in either a paper-based or an on-line format.
The Service Catalogue qualification has been awarded 1.5 credits of the 6 complementary credits available to put towards the ITIL Expert certification.
The qualification has been called "foundation plus" as it is a multiple choice examination based on the Blooms Taxonomy levels 2-4. This means it has a higher difficulty level than a standard Foundation exam, but is not as challenging as an Intermediate-level exam.
