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ITIL® UPDATE FAQs - Summer 2011

Is this an update or a new version?
ITIL 2011 is an update, not a new version. The updates to the publications are designed to:

Resolve any errors or inconsistencies in the text and diagrams, both in content and presentation.
Improve the publications by addressing issues raised in the Change Control Log, as analysed and recommended by the change advisory board (CAB) and approved by the Cabinet Offi ce, part of HM Government. These are largely to do with clarity, consistency, correctness and completeness.
Address suggestions for change made by the training community to make ITIL easier to teach.
Review the Service Strategy publication to ensure that the concepts are explained in the clearest, most concise and accessible way possible. There is no notion of simplifying the concepts; rather, improving the exposition of the ideas.

By the time the update is published, ITIL V1 will no longer be in existence and V2 will be actively removed from the market over a period of time, therefore the core publications will be referred to as ITIL. In order to distinguish between the 2007 and the 2011 editions, the latest edition will carry a ‘2011 Edition’ fl ash.

61 Percent of UK IT Leaders Believe Employee-Owned Mobile Devices Are Riskiest to the Enterprise

2011 ISACA IT Risk/Reward Barometer also reveals concerns surround cloud computing in UK and projected increase in information security jobs

According to a new member survey by global IT association ISACA, 61 percent of information technology leaders in the UK believe that any employee-owned mobile device poses a greater risk to the enterprise than company-supplied devices do, as opposed to 31 percent who said a mobile device supplied by the company is riskiest*. When asked, ”What is the riskiest behaviour you are aware of an employee doing with a mobile device that has access to the corporate network?”, storing company data in an unsecured manner was reported as the riskiest by 48 percent of the respondents; losing the device was said to be the riskiest by 26 percent. Just 23 percent of respondents believe that the benefits of employees using personal devices for work activities outweigh the risk to the enterprise.

5,000th Professional Earns ISACA’s CRISC Certification

Grandfathering Program Open Until 31 March 2011

Ten months into the rigorous grandfathering program for the new Certified in Risk and Information Systems Control (CRISC) credential, the 5,000th candidate has earned the CRISC certification from ISACA.

New priSM credentialing scheme for service managers

Having been established in the UK for over five years, the Institute of IT Service Management is very excited to be moving towards a global scheme for credentialing people in our industry.

The new scheme, priSM (Professional recognition for IT Service Management), which has been running in North America for nearly 12 months will now launch in the UK before a wider roll out into EMEA and Asia Pacific.

ISO/IEC20000 expands APMG suite of certifications

APMG has signed an agreement with itSMF UK to acquire its ISO/IEC 20000 certification and Qualification scheme. Richard Pharro, CEO, of APMG and Barry Corless, Chairman, of itSMF UK signed the agreement at the itSMF event in Louisville, Kentucky.

The agreement between the parties brings together itSMF UK's expertise in developing concepts associated with Service Management and APMG's experience in providing certification and qualification services through its global network of offices. As part of the agreement the parties will work together to promote and raise awareness of the benefits of ISO/IEC 20000.