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Mon05282012

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Assessing the People, Process & Technology Aspects of your Business

SMCE provides experience and expertise in People, Process and Technology Assessment. When you partner with SMCE, your organization will gain a clear understanding of how to achieve the level of overall business performance, reliability, recovery, service, and predictability it desires.

People, Process & Technology

The overall objective of the assessment is to ensure that Business & IT Capability serves the company’s business needs. The capability assessment focuses on:

People: Assess and ensure that adequate capabilities, roles and responsibilities are available to reflect the need for sustainability in the information age.

Process: Review the key business processes, policies, reporting metrics, and the inter-dependencies necessary to achieve optimal performance.

Technology: This is not an in-depth technology assessment, but rather a review of the key points where people, process, and technology meet to assess potential improvement opportunities. Ensure that all technology components leveraged by the company’s internal and external Customers are performing optimally and reliably to support a productive and highly effective user experience.

Mapping Requirements (Sample )

Client Requirements	How We meet Client Requirements	Sample References
Competence to accurately assess client’s current position in respect to ITIL guidelines and ISO 20000 standard	Consultants are all ITIL Service Managers certified	EXIN, APMG, itSMF, PeopleCert
Competence to assess any gaps between the current state, ITIL guidelines and ISO 20000 requirements.	Consultants are certified ISO 20000 trainers and consultants	EXIN, itSMF, PeopleCert, SFIA
Capability to provide a clear plan that describes next steps required, timing, supportive training, resources and implementation methodologies.	Consultants have executed similar tasks before	Presidential Flight, Etihad Airways, Abu Dhabi Police, General Directorate of Residency and Foreigners Affairs, National Bank of Abu Dhabi, Maersk Oil, Abu Dhabi Investment Company, ZADCO Group (ADNOC, ADGAS, ZADCO), Shell Gas & Oil, Johnson & Johnson, Kuwait Petrolium
Competence and experience in implementation of ITIL and ISO 20000	Consultants have been involved in ISO 20000 implementations in the region	Booz Allen, Gartner, itSMF, ITG, ISACA, CMMI
Competence in preparing an organization for ISO 20000	Consultants have executed similar tasks before within the region	Presidential Flight, Etihad Airways, Abu Dhabi Police, General Directorate of Residency and Foreigners Affairs, National Bank of Abu Dhabi, Maersk Oil, Abu Dhabi Investment Company, ZADCO Group (ADNOC, ADGAS, ZADCO), Shell Gas & Oil, Johnson & Johnson, Kuwait Petrolium