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Mon05282012

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Gap Analysis

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The objective of the gap analysis is to compare the company's actual performance with potential performance. The analysis also provides a basis for the development of a roadmap that describes implementation actions.

We provide our clients with a comprehensive review which encompasses all major blocks of a sound and effective best practice framework:
Governance: risk strategy, roles and responsibilities, escalation, etc.
Documentation: guidelines, limits, operational procedures, internal reporting, etc.
People: tasks, duties, skills and regulation knowledge, etc.
Methodology: models, frameworks, standards, and compliance with regulatory requirements, etc.
Systems: adequacy, security, etc.
Data: quality, integrity, completeness, etc.

The review combines three levels of analysis:

  • Analysis of the work already performed by the current infrastructure. This includes a detailed review of existing policies, measurement framework, procedures, reports, etc.
  • Review of the data available to assess completeness of the information required to comply with the regulatory requirements.
  • Completion of the analysis through workshops with the appropriate function and other relevant stakeholders (Quality department, IT, Internal Audit, etc.). The objective of these workshops is to enhance the initial analysis and to assess the maturity level of all these elements with those involved in the process

Mapping Requirements (Sample )


Client Requirements


How We meet Client Requirements


Sample References
Competence to accurately assess client’s current position in respect to ITIL guidelines and ISO 20000 standard

Consultants are all ITIL Service Managers certified

EXIN, APMG, itSMF, PeopleCert
Competence to assess any gaps between the current state, ITIL guidelines and ISO 20000 requirements.
Consultants are certified ISO 20000 trainers and consultants
EXIN, itSMF, PeopleCert, SFIA
Capability to provide a clear plan that describes next steps required, timing, supportive training, resources and implementation methodologies.

Consultants have executed similar tasks before

Presidential Flight, Etihad Airways, Abu Dhabi Police, General Directorate of Residency and Foreigners Affairs, National Bank of Abu Dhabi, Maersk Oil, Abu Dhabi Investment Company, ZADCO Group (ADNOC, ADGAS, ZADCO), Shell Gas & Oil, Johnson & Johnson, Kuwait Petrolium

Competence and experience in implementation of ITIL and ISO 20000
Consultants have been involved in ISO 20000 implementations in the region
Booz Allen, Gartner, itSMF, ITG, ISACA, CMMI
Competence in preparing an organization for ISO 20000

Consultants have executed similar tasks before within the region

Presidential Flight, Etihad Airways, Abu Dhabi Police, General Directorate of Residency and Foreigners Affairs, National Bank of Abu Dhabi, Maersk Oil, Abu Dhabi Investment Company, ZADCO Group (ADNOC, ADGAS, ZADCO), Shell Gas & Oil, Johnson & Johnson, Kuwait Petrolium