SMCE

ADNOC Distribution was growing in leaps and bounds with the initiation of a multibillion-dollar natural gas project that increased the complexity of operations. Resources were not proportionally increased, projects were not prioritized and IT value was increasingly questioned. A significant issue contributing to these problems was that many IT processes were not standardized and, thus, not repeatable, which contributed to the inefficiency of IT service delivery. There were huge challenges facing the IT department as it tried to meet the expectation of the business.

The customer, headquartered in the USA, is one of the largest energy companies in the nation. It generates, manages, supplies and distributes energy for commercial, industrial and public sector organizations, as well as residential communities. The company is also a leading advocate for clean, environmentally sustainable energy sources such as solar power and nuclear energy.

Ecopetrol S.A. is a vertically integrated crude oil and natural gas company engaged in the exploration, development and production of crude oil and natural gas. In 2007, Ecopetrol updated its corporate strategy with clearly defined growth goals for the next years that required important changes and improvements in the organizational structure and processes that support the strategic objectives.

As part of its annual planning exercise, ING produces an IT Road Map. This is designed to set out the current high-level issues concerning its use of IT. It also outlines the organisation’s current priorities for IT investment and addresses the way in which it will continue to ensure that IT is properly aligned with the needs of the business.

The Walt Disney Company (TWDC) has five major segments: Studios, Consumer Products, Media Networks, Interactive Media and Theme Parks & Resorts. Glen Taylor is VP of Technology for Theme Parks & Resorts (TP&R). It is the largest division in the organization and in 2009 generated $10.7 billion – approximately 30% of TWDC’s revenue. The division currently manages 11 parks, two water parks, 42 resorts and two cruise ships.
The scale of the organization is extraordinary. Over 118 million people visit the parks every year. In comparison, the 2010 World Cup brought around 350,000 visitors to South Africa.

‘It took about a year’s worth of research before we decided to keep things internal and use ITIL as the framework to manage the internal environment. We wanted a model that would make our work more streamlined, organized and repeatable, enabling us to deliver a quality and timely service to our customers while cutting costs. ITIL was chosen as the best way to accomplish this,’
Teresa Stamm, HR specialist in the Modernization and Technical Training Section of the IRS.

In November 2007 the executive team (ET) and management board (MB) agreed to fully align the CRB’s risk management regime with that used across the HO. This alignment was designed to assist the integration of the CRB’s risk management within the Home Office (as defined in the HO Risk Policy), whilst improving the CRB’s day-to-day risk management.

The Global Information Systems Programme Management team at the British Council has used PRINCE2:2009 to help deliver technical change in many countries around the world. Communication and sharing of information between the UK and other countries is very important to the organisation and they need the robust structure offered by PRINCE2 to help deliver projects in a challenging environment.

In 2007, Suffolk County Council started a major transformation programme to improve public services for the people of Suffolk and to tackle significant budget challenges by releasing cash into supporting front-line services.

The case study starts with an executive summary, to provide a brief of the content of this case study. Then it moves to emphasize the approach of organizational design, and briefly explain its steps. After that, it describes a simplified IT organizational model, to bring consensus on the basic concepts used throughout the case study. Finally, it provides detailed description of each step in the organizational design process.