ITIL® (Information Technologies Infrastructure Library) is the most widely established approach to IT Service Management in the world with more than 1.500.000 certified people.
ITIL® provides a documented set of best practices, drawn from public and private sectors internationally, that facilitate the optimum identification, delivery and support of IT services to the business.
ITIL® is the answer to the increasing dependency of organizations on high quality IT services in order to achieve their corporate targets.
SMCE offers a complete portfolio of innovative ITIL training courses ranging from Awareness, Foundation and Intermediate levels through to the Expert Level certification.
The Foundation Level: This level is designed to offer a general awareness and overview of the Service Lifecycle approach and the elements contained therein. It is not intended to enable the holders of this level to implement ITIL V3 Service Management practices without further education and guidance. Successful candidates will learn the basics of Service Management as a practice as well as the Service Lifecycle approach and will gain an understanding of the qualification scheme to help them understand their next steps. This level is aimed at IT professionals, Individuals who wish to gain a basic understanding of ITIL V3, anyone involved in or about to become involved in an ITIL implementation.
The Intermediate Level: The intermediate level is divided into two different streams, the Lifecycle Stream and the Capability Stream:
- The Lifecycle stream is useful for anyone who wishes to gain an understanding of ITIL V3 practices from a lifecycle perspective. The primary focus of this stream is the Lifecycle, the use of processes within the lifecycle as well as the management capabilities required to deliver high quality Service management best practices within any organization.
- SS - Service Strategy
- SD - Service Design
- ST - Service Transition
- SO - Service Operation
- CSI - Continual Service Improvement
- The Capability Stream is useful for anyone who wishes to gain a deeper understanding of the Processes and Roles in ITIL V3. While the Service Lifecycle part of this stream, the focus is on process activities and how they are executed and used throughout the Service Lifecycle.
- RCV - Release, Control and Validate
- OSA - Operation Support and Analysis
- SOA - Service offerings and Agreements
- PPO - Planning, Protection & Optimization
Which Intermediate level stream should I take?
The answer is that you should choose whichever stream is more relevant to your present work as well as the one that provides you with the knowledge you are more interested in. The Lifecycle stream approaches ITIL V3 more from a management perspective while the Capability stream focuses more on the practical elements of ITIL V3.
Both streams are targeted towards individuals who wish to gain an in depth knowledge of ITIL V3 as well as IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking a deeper understanding of the functions and processes of the ITIL Service Lifecycle, Individuals seeking the ITIL Expert level certification in ITIL Service Management for which these are prerequisite modules.
The Advanced Level: The Managing Across the Lifecycle Advanced Level is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that leads to the ITIL Expert in IT Service Management recognition.
SMCE licenses high quality training materials, offers industry expert instructors and organizes the full training logistics from intake through certification. Our solutions are used by training and consulting organizations, universities, governmental and commercial organizations for training internal or external IT professionals.
All of SMCE courses are developed by a team of professional learning designers who work closely with domain experts. This unique mix of talents results in the most innovative and instructionally solid ITIL training courses.