ITIL® 4 Foundation (Day)
ITIL 4 Foundation has been designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.
Learning Objectives
At the end of this course, attendees will have an understanding of the following:
- Key concepts and value of IT service management
- How the ITIL guiding principles can help organizations adopt and adapt service management
- The four dimensions of service management
- The purpose and components of the ITIL service value system
- The activities of the service value chain, and how they interconnect
- The purpose and key terms of selected ITIL practices and 7 essential practices
- How the ITIL best practice framework is used to boost the efficiency, effectiveness, and overall quality of IT-related services.
Audience
- Individuals at the start of their journey in Service Management
- ITSM Managers and aspiring ITSM Managers
- Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
- Existing ITIL qualification holders wishing to update their knowledge.
Certification
ITIL®4 Foundation
Exam Structure
40 Multiple Choice Questions
60 minutes
Pass Score 26/40 or 65%
Pre-requisites
None
Note: Exam vouchers and the ITIL 4 Core Book are included in the course fees.